Senior Operations Executive

2 weeks ago

Ayala Alabang, National Capital Region, Philippines beBeeOperations Full time $60,000 - $80,000
Sr. Operations Manager

Job Summary:

  • We are seeking a highly motivated and experienced Sr. Operations Manager to lead our team of supervisors/professionals.

Key Responsibilities:

  • To implement policies and identify opportunity areas to ensure efficient operations
  • To manage a team of professionals and maintain partnerships across the organization to further operational goals

Operational Performance Metrics:

  • Provides periodic performance data to the Department Manager by analyzing daily, weekly, and monthly trends
  • Inspects data accuracy on team reporting

Process Improvement Initiatives:

  • Conducts scheduled and random audits to ensure compliance with laws and regulations
  • Identifies opportunity areas and implements strategies in collaboration with stakeholders to improve processes and customer service delivery

People Development Strategy:

  • Provides leadership to a team of professionals, including recommendations for hiring/termination, approval of time records, schedule adherence, deployment, mentoring, performance review, pay recommendations, and administrative decisions

Organizational Collaboration:

  • Maintains strong partnerships across the organization, including HR, Ops Desk, CRE, to positively influence service delivery and customer satisfaction

Additional Responsibilities:

  • May be assigned/rotated across other related functions within Operations
  • Rotating assignments will include but not limited to: Back Office Processing, Collections, Fraud/Disputes, Servicing, Vendor Management, and Customer Protection Resolution

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