Sales Reception Specialist
6 days ago
Key Responsibilities:
As a Sales Receptionist, your key responsibilities will include:
- Greeting and welcoming customers, creating a positive first impression through professional and friendly demeanor
- Providing exceptional customer service, assisting with queries and concerns, and ensuring a seamless experience
- Coordinating with Sales Consultants to ensure that showroom customers are being attended to
- Managing phone calls and correspondence in the showroom reception, ensuring timely and efficient responses
- Maintaining accurate records and data, including test drive appointments and customer feedback
- Participating in quality control initiatives to improve processes and procedures
- Supporting the team in achieving sales targets and meeting customer expectations
Qualifications:
To be successful in this role, you will need to possess:
- A Bachelor's degree in a related field (preferably HRM)
- At least 2 years of experience in a reception or customer-facing role in an automotive dealership or equivalent
- Excellent communication and interpersonal skills
- Proficient in MS Office applications
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving skills and attention to detail
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