Service Welcome Specialist

6 days ago


Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

Key Responsibilities

The Service Receptionist will play a critical role in ensuring that customers have a positive experience at our dealership. Key responsibilities include:

  • Providing exceptional customer service and responding to customer inquiries in a timely and professional manner.
  • Welcoming and greeting customers, including appointment and walk-in customers, in a friendly and professional manner.
  • Working closely with service associates to ensure that customers receive the best possible service.
  • Recording customer information and ensuring that it is accurate and up-to-date.
  • Identifying areas for improvement and making recommendations to improve the customer experience.
  • Participating in training and development programs to enhance skills and knowledge.

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree (Preferably HRM-related courses).
  • Experience of at least 2 years of reception experience in an automotive dealership or equivalent.
  • Position is for permanent/full-time position.
  • Proficient in MS Office applications.
  • Kaizen.
  • 5S.
  • Customer Focus.
  • Communication and Interpersonal Skills.
  • Will to succeed (Resilience & perseverance).
  • Promotes superior customer satisfaction to all service reception associates.
  • Excellent communication, Telephone Etiquette and interpersonal skills.
  • Willing to work in BGC Taguig City.


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