Customer Service Ambassador

3 days ago


Taguig, National Capital Region, Philippines Lexus Manila Inc. Full time

Job Description:

As a Sales Receptionist at Lexus Manila Inc., you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients. Your primary responsibility will be to greet and welcome customers, as well as assist them with their queries and concerns.

Responsibilities:

  • Be the first point of contact for customers entering the showroom, creating a positive first impression through professional and friendly demeanor
  • Promote Lexus In-Moment Survey and encourage customers to provide feedback on their experience
  • Welcome and greet all appointment and walk-in customers, ensuring a smooth and efficient experience
  • Create a positive work environment by being approachable, helpful, and courteous
  • Assist customers with their needs, providing accurate and prompt assistance
  • Serve as a liaison between customers and Sales Consultants, relaying relevant information accurately and promptly
  • Ensure that showroom customers are being attended to by their designated Sales Consultant
  • Answer local phone calls in the showroom reception and ensure that the post is manned by an SC when going on breaks
  • Assist in scheduling and confirming test drive appointments daily, ensuring timely and efficient arrangements
  • Strive to ensure a positive customer experience by addressing Sales reception customer inquiries promptly and professionally
  • Assist to check reading materials (e.g. newspapers, magazines), price lists, and other sales collaterals are up-to-date and in place
  • Identify the number of daily walk-ins for Sales Reception
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the Sales Consultant/Service Consultant
  • Perform duties assigned from time to time by CRO/CRM


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