Help Desk Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,000,000
Technical Support Associate

The successful candidate will be responsible for delivering exceptional customer experiences through proactive and professional communication. Key responsibilities include:

Sales Strengths
  • A confident, friendly communicator with a professional phone manner.
  • Deep interest in technology and helping others understand it.
  • A customer-focused mindset — you know what a great experience feels like.
  • Comfortable guiding people to solutions that fit their needs.
Support Skills
  • Logical thinker with a knack for troubleshooting.
  • Able to break down tech concepts in plain language.
  • Patient, empathetic, and great at calming frustration.
  • A proactive mindset — you don't wait to be told what to do next.
Bonus Points If You Also Have
  • Experience using productivity tools like Zoho One, Jira, Trello, or Confluence.
  • Knowledge of smart home technology (WiFi, CCTV, intercoms, access control, etc.).
  • A quiet home office, strong internet, and your own computer.

This role requires a mid-senior level candidate with full-time employment type and customer service job function.

Responsibilities Include:

  • Delivering exceptional customer experiences.
  • Providing technical support and guidance.
  • Collaborating with cross-functional teams.
  • Developing and implementing process improvements.

Requirements:

  • Mid-senior level candidate with customer service job function.
  • Full-time employment type.
  • Strong problem-solving skills.
  • Excellent communication and interpersonal skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

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