Help Desk Technician

2 days ago

Angeles City, Central Luzon, Philippines beBeeTechnician Full time ₱150,000 - ₱250,000
IT Support Specialist

We are seeking an IT Support Specialist to fill this key role.

Main Responsibilities:
  • Technical Support:
    • Provide timely and effective day-to-day IT support to restaurants, guests, and head office personnel.
    • Troubleshoot, diagnose, and resolve technical issues promptly using the service management system.
    • Escalate complex issues to internal and third-party teams when necessary.
  • Customer Service:
    • Respond to and resolve IT service incidents and customer complaints efficiently.
    • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.
    • Ensure all interactions are conducted professionally and in alignment with company standards.
  • Documentation:
    • Document solutions and communicate them to end-users in a clear and understandable manner.
    • Create and maintain user-friendly documentation and guides for end-users.
    • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.
  • Service Management:
    • Handle incoming IT service requests from employees, ensuring proper resolution and communication.
    • Collaborate with the IT Support Manager and other team members to improve service delivery processes.
Key Skills and Qualifications:

This role requires excellent IT skills, problem-solving abilities, and strong communication skills. The ideal candidate should be proficient in troubleshooting and resolving technical issues, have a passion for delivering exceptional customer service, and be able to work well under pressure.

Benefits:

This is a great opportunity for individuals who thrive in fast-paced environments and want to make a real difference in our business.

About the Role:

Please note that this job description may be subject to change as the business evolves.

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