Help Desk Specialist

4 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱300,000
Job Title

Technical Support Representative

About the Role

This is a customer-facing position that requires delivering exceptional service, resolving technical issues, and promoting products and services.

The ideal candidate will be motivated, customer-focused, and able to communicate effectively with customers nationwide.

  • Respond to customer inquiries in a timely and professional manner.
  • Resolve technical issues efficiently, aiming for first-contact resolution.
  • Research and retrieve information across systems to address customer concerns.
  • Collaborate with other departments to resolve complex issues.
  • Document customer interactions and claims accurately.
  • Use available resources and training to provide accurate information.
  • Protect customer privacy and handle confidential information responsibly.
Qualifications and Skills
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Strong written and verbal communication skills essential.
  • Typing speed of at least 20 words per minute necessary.
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) required.
  • Familiarity with Windows operating system expected.
  • Dependability and punctuality crucial.
  • Strong problem-solving and troubleshooting abilities necessary.
  • Calm, empathetic, and customer-first mindset required.
Benefits and Opportunities

This role offers the opportunity to work in a fast-paced environment, collaborate with others, and stay current on systems, products, and procedures through ongoing training and team meetings.

We are seeking a dedicated and passionate individual who can provide excellent customer service and contribute to our team's success.

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