Technical Solutions Expert

3 days ago

Pasay, National Capital Region, Philippines beBeeSupport Full time ₱1,800 - ₱2,500
ICT Support Specialist

Are you passionate about providing top-notch technical assistance and solving complex problems? We are seeking an ICT Support Specialist to join our dynamic team.

About the Role

As an ICT Support Specialist, you will be responsible for delivering exceptional customer service by resolving desktop-related issues in a timely and professional manner. Your role will involve:

  • Providing telephone and face-to-face technical support to users regarding Desktop issues.
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate log entries of faults with resolution and contact details.
  • Maintaining accurate log entries of all times whilst on shift.
  • Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements.
  • Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided.
  • Providing an effective interface between users and service providers, supplying all necessary diagnostic information according to procedures.
  • Ensuring technical queries not progressing are escalated to Network Engineers according to established procedures.
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • At least 2 - 3 years of relevant IT Support experience coupled with relevant tertiary qualifications.
  • Sound technical knowledge of Desktop hardware and both standard and customised (in-house) software.
  • Sound analytical and problem-solving skills.
  • Good time management and communication skills.
  • Ability to manage multiple problems at once and prioritise issues.
  • Strong customer service focus.
  • Sound knowledge of the organisation's Standard Operating Environment (SOE)
  • Excellent English communication skills, written and verbal
Benefits

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. You will work alongside international clients and gain valuable experience in a collaborative and supportive environment. Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding.

What's Next?

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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