Operational Excellence Lead

1 day ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

Operational Excellence Lead

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  • Ensure the seamless functioning of our operations, ensuring smooth and efficient workflows.
  • Adhere to established procedures, policies, and regulations to guarantee operational excellence.
  • Conduct regular team briefings and weekly meetings to drive performance improvement.
  • Develop and implement strategies to enhance key performance indicators (KPIs) for operational efficiency.
  • Implement process improvement initiatives and projects to boost productivity and efficiency.
  • Collaborate with support teams to resolve customer escalations and improve overall customer satisfaction.
  • Coordinate with agency teams to manage and support operations.
  • Manage additional tasks related to overall operations as required.
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Job Description:

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  • Oversee daily operations, ensuring smooth and efficient functioning.
  • Ensure adherence to established procedures, policies, and regulations.
  • Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
  • Drive continuous improvement in KPIs for the operation.
  • Implement process improvement initiatives and projects to enhance operational productivity and efficiency.
  • Assist the Customer Support team with call-outs to resolve customer escalations.
  • Coordinate with agency coordinators to manage and support agency teams.
  • Handle additional tasks related to overall operations as needed.
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Requirements:

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  • Bachelor's Degree or higher in a related field.
  • Has held a leadership role in a division or team within an operational environment.
  • Minimum of 4 years experience in the Supply Chain & Logistics industry.
  • Experience in e-commerce fulfillment is essential.
  • Other relevant tasks related to operational management.
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Seniority level: Mid-Senior Level

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Employment type: Full-time

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Job function: Other

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Industries: Internet Marketplace Platforms and Technology, Information and Internet

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