Senior Customer Operations Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $600,000 - $1,200,000

Delivering exceptional service to our customers is a top priority at Vertiv. As we continue to grow and evolve as a company, we need bold leaders who can drive innovation and push the boundaries of what's possible.

Why Choose This Role?
  • We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change.
  • Leadership at Vertiv goes beyond just titles – it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
About the Job:
  1. Lead and manage a team of customer operations professionals to deliver outstanding results.
  2. Develop and implement customer service policies, procedures, and standards that drive excellence.
  3. Analyze customer feedback and metrics to identify areas for improvement and implement data-driven solutions.
  4. Collaborate with cross-functional teams to ensure seamless customer interactions and achieve business objectives.
  5. Oversee onboarding and training programs for customer service staff to ensure they have the skills and knowledge needed to succeed.
  6. Prepare and present performance reports to senior management, highlighting key achievements and areas for improvement.
  7. Ensure compliance with data protection regulations and internal policies, maintaining the highest standards of integrity and ethics.
  8. Pursue continuous improvement initiatives across customer operations, driving innovation and excellence throughout the organization.
  9. Manage staffing schedules to ensure adequate coverage during peak periods, ensuring that customer needs are met with minimal disruption.
  10. Briefly collaborate with sales, logistics, and IT teams to create long-term revenue plans and monitor progress.

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