Senior Sales Operations Manager

Take Your Sales Operations Career to Global Heights

Drive meaningful results, optimize performance, and elevate impact in the mortgage industry. This role isn't just about process-it's about progress. This opportunity lets you shape strategic operations, gain international exposure, and influence cross-functional success in the mortgage industry.

Job Description

As a Senior Sales Operations Manager, you'll oversee the sales pipeline, enhance team processes, manage CRM integrity, and support financial reporting. You'll lead pipeline reviews, ensure operational alignment across departments, and deliver data-driven insights that support revenue growth and decision-making.

Job Overview

Employment Type: Full-time

Shift: Day Shift, Weekends Off

Salary: PHP 70,000 to PHP 100,000

Work Setup: Hybrid, SM Megatower Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5+ years' experience in a sales support, sales operations, or revenue operations role, ideally in a fast-paced or high-growth environment
• Senior-level expertise in CRM management - must have proven hands-on experience with HubSpot (mandatory) or Salesforce
• Strong proficiency in HubSpot, including CRM configuration, reporting, pipeline management, and process optimization
• Experience leading and managing people, with a track record of supporting team performance
• Solid understanding of sales pipeline management and forecasting principles
• High attention to detail and accuracy, particularly in data management and reporting
• Strong analytical and organizational skills, with the ability to manage multiple priorities effectively
• Excellent communication skills and a collaborative approach to working with cross-functional teams

Your Daily Tasks

• Maintain and monitor the sales pipeline to ensure accuracy and consistency across stages, deals, and sales activity
• Support the GM Commercial with regular pipeline reviews, forecasting, and performance reporting
• Lead weekly forecast calls with the sales team
• Coordinate sales team meetings and drive process efficiencies
• Support the team in delivering exceptional client engagement
• Manage key contracts and the customer contract process
• Initiate onboarding activities across Product, Finance, and Reporting
• Oversee contract renewals, updates, and ensure compliance with evolving terms and conditions
• Support month-end financial reporting and oversee invoicing accuracy and reconciliation with Rev Ops and the Customer Service Officer
• Manage customer financial reporting and valuation firm payment operations
• Collaborate with PropTrack Product teams and REA Group stakeholders to align customer engagements, revenue opportunities, and product reporting
• Ensure alignment and optimization of business processes across PropTrack
• Manage and support the sales team in maintaining HubSpot data integrity, including leads, contacts, opportunities, and accounts
• Identify and resolve CRM data gaps, duplicates, and inconsistencies to ensure accurate reporting
• Create, prepare, and manage dashboards, reports, and insights for leadership and cross-functional stakeholders
• Coordinate sales process improvements, documentation, and training to enhance team efficiency and CRM adoption
• Support onboarding of new sales team members with access setup, CRM training, and tools alignment
• Liaise with marketing, finance, and customer success teams to align lead flow, handover, and conversion tracking
• Monitor key sales KPIs and contribute to initiatives that drive pipeline growth, sales productivity, and data-driven decision-making

About the Client

Our client is a leading name in the mortgage industry, trusted by Australians for generations. With cutting-edge tools and a network of dedicated professionals, they're redefining how clients access financing. Known for integrity, innovation, and operational excellence, our client supports professionals looking to make a real impact in the financial world.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra