Senior Manager Operations

Primary Purpose of Position

Provide support to the Director to manage and oversee the operational aspects of the Shared Services Centre in Manila. In conjunction with the Director, Steering Committee and Operational Management and contribute to the overall strategy, leadership, values, culture and decision-making of the group. Work closely with business leaders, Group process owners and core corporate support teams in areas of Finance, IT and HR to design, deliver and shape the company's Global Shared Service functions to create an efficient, effective and sustainable worldwide model.

Key Responsibilities

Operations

• Actively participate in manage the day to day running of the Global Shared Services Centre in Manila.
• Manage Procurement, Facilities, Administration and Service Transitions teams
• Provide support to the Organization's heads of IT, Finance and HR on operational matters.
• Monitor and report on financial performance of the ROHQ entity. Manage costs and forecast.
• Take a lead role in the Organization's Annual Budgeting process. Ensure that all variables and changes in the operational and market conditions are factored into each years' budgeting process.
• Work with the Director and Divisional Financial Directors in agreeing the pricing for services and undertaking service price revisions as required.
• Consolidating, monitoring and reporting of overall Organization's capability and delivery statistics.
• Ensure Service Level Agreements (SLA) exists for all clients/services undertaken by ORGANIZATION'S and under take revisions and amendments to SLA as required.
• Monitor and ensure there is a proper transition process adhered to when work is transferred to ORGANIZATION'S. This includes necessary paper work, costing, resource impact and work guidelines associated with the process.

• Carry out periodic reviews of existing SOP/WI and Guides for all functions in Organization's and ensure they are current and up to date.

• Provide financial support and governance advice on budgetary control to Organization's Finance/IT and HR Leaders.

• Ensure for invoices for services by Organization's are issued promptly to ensure tight cashflow management locally.
• Assist in resolving disputes if any on Organization's invoices issued.
• Provide input/ recommendations on Organization's resourcing, performance management, staff engagement initiatives, salary reviews and promotions and team structures.
• Assist in coordinating and arranging the monthly Organization's steering committee meetings. Follow up and ensure resolution of open action items.
• Drive team engagement and establish a set of values to promote achievement and continuous improvement within the Global Shared Services teams.
• Ensure transparent communication between Global Shared Services and Management and report on operational updates and issues to the Organization's steering committee on support, staff planning and development.
• Work closely with internal and external global shared service centre colleagues and collaborate with corporate, GPOs and regional teams.
• Understand and deliver on the Key Performance Indicators and operational metrics in order to meet client service standards.
• The execution of the governance and direction for all reasonable and appropriate steps necessary to identify, classify and protect all forms of personal, confidential, business and other protected or regulated data.
• Embrace and lead a culture of inclusiveness and multi-cultural engagement.
• Foster a workplace culture with a high level of awareness of occupational health and safety.

Compliance:

• Ensure full statutory compliance of the entity.
• Ensure compliance to various statutory bodies including but not limited to BIR, BOI and NPC
• Monitor adherence to various SJ Group employee policies and compliance training as and when required.

Administration:

• Oversee the local Administrative functions in the delivery of services to internal and external stakeholders not limited to procurement, facilities, health and safety.
• Manage relationships with external vendors in the Philippines and manage the optimum performance of contracts and contract terms.
• Manage relationships and support resource sharing with KTPP/GDC and identify areas for cost savings and improved resource utilisation.

Key Qualifications, Knowledge, Skills and Experience

• Bachelor's Degree in any related field.
• Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences.
• Proven success in working in a global shared services team.
• Team and action oriented; proactive in prioritising own work load and assigning responsibility to others; and monitoring progress to ensure resolution of any issues in advance of deadlines.
• Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes.
• Uncompromising commitment to client and customer satisfaction.
• Track record to drive business results – identify and capitalise on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions that deliver results
• Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team.
• Considered thinker – understands the impacts of change in a business – can understand and implement corporate initiatives that align to the strategic picture.
• High degree of flexibility with an ability to operate in a dynamic and changing environment.
• Excellent leadership, management, monitoring, coordination, problem-solving and analytical skills.