Senior Operations Manager

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeOperations Full time ₱1,500,000 - ₱2,000,000
Operations Leadership Role

We seek a highly skilled and experienced Operations Leader to join our team. This key position is responsible for managing a Medical Contact Center Operations team in a virtual environment.

Job Responsibilities:
  • Lead a team of 8-10 Front Line Supervisors and Staff, across multiple service shifts, ensuring seamless customer experience delivery.
  • Direct the overall service-related activities for the team's customer service function, supporting the company's customer experience and operations strategies.
  • Develop and implement People Initiatives with Human Resources, including compensation planning, performance management, staffing, employee relations, recruitment, training, teaming, and employee development.
  • Collaborate with cross-functional teams to achieve business objectives and drive operational efficiency.
  • Implement technology and process enhancements to improve operational effectiveness, enhance customer satisfaction, and respond to evolving customer needs.
  • Anticipate customer requirements and proactively develop solutions to meet their needs.
  • Solve complex problems impacting the business, driving innovative solutions to optimize customer experience.
  • Develop and manage business plans to achieve strategic objectives.
Required Skills and Qualifications:
  • Strong operational orientation and leadership competence.
  • Proven results in leading organizations and peers through changing priorities.
  • Exceptional leadership and management capabilities, including succession management and performance management within the team.
  • Ability to motivate and inspire teams around a shared vision.
  • Excellent communication skills, with the ability to research, problem-solve, lead, influence, and partner across matrixed organizations.
Key Competencies:
  • Strong analytical and problem-solving skills.
  • Excellent time management and prioritization skills.
  • Ability to work in a fast-paced, dynamic environment.

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