Senior Technical Operations Manager

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

Job Overview

The Senior Technical Operations Specialist will play a key role in overseeing ongoing issue resolution, ensuring seamless collaboration with internal and external stakeholders.

This is an exciting opportunity to contribute to the success of our organization.

Main Responsibilities
  • Operational Management: Taking full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.
  • Incident Response: Leading the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conducting in-depth technical investigations and collaborating in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leveraging data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Project Leadership: Playing a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identifying and implementing key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool Development: Working closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Managing internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Requirements:

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level
  • Product-oriented mindset: Focuses on long-term risk prevention and mitigation strategies
  • Comfortable with investigating into complex SQL queries and relational databases
  • Develops strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies
  • Collaborative with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations
  • Fluent English language skills and ability to unravel complexity in a simple and understandable manner
  • Analytical, independent, and tech-savvy professional
  • Comfortable with fast-paced environments and heavy context switching

We are seeking a skilled and experienced Senior Technical Operations Specialist who can drive our organization forward with their technical expertise and problem-solving skills. If you have a strong background in technical operations and a passion for delivering excellent results, we encourage you to apply for this exciting opportunity.

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