Senior Customer Experience Manager

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time $45,000 - $65,000
Job Summary

We are seeking a skilled Senior Customer Experience Manager to lead our customer support teams and deliver exceptional service for e-commerce brands.

Key Responsibilities
  • Lead and monitor the performance of assigned agents.
  • Conduct regular coaching sessions and offer personalized guidance.
  • Evaluate performance bi-annually and recommend opportunities for growth or recognition.
Requirements
  • Minimum 3 years of leadership experience in customer service.
  • Proven background in e-commerce customer service, preferably with Shopify, BigCommerce, or Amazon experience.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experience in team coaching, mentoring, and performance reviews.
Your Role in Delivering Results
  1. You will be responsible for driving customer satisfaction through effective team leadership and communication.
  2. Achieve this by coaching and mentoring your team members to ensure they have the necessary skills and knowledge to provide outstanding customer experiences.
  3. In collaboration with other departments, contribute to developing strategies that enhance customer loyalty and retention.
About This Opportunity

This is an excellent opportunity for a motivated and experienced leader to make a real impact on our customers' experiences. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.

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