Patient Intake Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time $35,000 - $45,000
Job Title: Customer Experience Specialist

The Customer Experience Specialist is a vital role that requires exceptional communication skills, empathy, and problem-solving abilities. This position involves handling patient intake calls, gathering information, and scheduling appointments with doctors. The ideal candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain accurate records.

Key Responsibilities:
  • Patient Communication: Answer and manage intake phone calls from patients in a friendly and professional manner, providing a warm welcome and reassurance in urgent or stressful situations.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of patient needs and schedule same-day or urgent appointments accordingly, coordinating appointment times by matching patient availability with on-call doctor schedules.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on patient symptoms, location, and timing, using internal rosters and location mapping to identify the best-suited doctor.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors, ensuring patients know what to expect and doctors have the necessary information.
  • Post-Appointment Follow-Up: Reach out to patients to confirm their issue was addressed and they are satisfied with the service, and follow up with doctors to verify the visit was completed successfully.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process, working quickly to find solutions and minimizing disruption to care.

Requirements:

  • 1+ years of experience in customer service, patient intake, or call center roles; healthcare industry experience is beneficial but not required.
  • Excellent communication skills, fluent English proficiency, and a clear speaking voice.
  • Strong organizational skills, ability to multitask, and prioritize urgent situations effectively.
  • Comfortable using technology to facilitate workflow, with experience in electronic medical record (EMR) systems, scheduling software, or CRM tools preferred.
  • Critical thinking and quick decision-making skills to match doctors with patients and resolve scheduling or logistical conflicts.
  • Meticulous in recording patient information, scheduling details, and follow-up notes correctly.
  • Ability to work as part of a remote team, communicating with colleagues and doctors across time zones.

Benefits:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Others:

  • Reliable high-speed internet connection and a quiet, professional environment for taking calls.
  • Self-discipline to work remotely and follow U.S. timezone hours reliably.

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