Care Coordinator Specialist

22 hours ago

Taguig, National Capital Region, Philippines beBeeCare Full time ₱20,000 - ₱25,000
Job Title: Care Coordinator Specialist

We are seeking a highly skilled and compassionate Care Coordinator Specialist to join our team. As a key member of our patient services group, you will be the first point of contact for patients, providing a warm welcome and calming reassurance in urgent or stressful situations.

Your primary responsibility will be to gather initial information from patients with empathy and efficiency, ensuring accurate details for our medical team. You will work collaboratively with colleagues and doctors across time zones to provide seamless service.

  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.

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