Help Desk Expert

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱30,000 - ₱50,000
Product Support Professional

SeaMoney is a part of Sea Group, a leading global consumer internet company.

Our mission is to better the lives of individuals and businesses in our region with financial services through technology.

Responsibilities:

  • Establish an issue ticketing system, manage user access and perform system configurations.
  • Respond to system queries, perform troubleshooting and conduct research to identify solutions to reported issues.
  • Understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly.
  • Perform assessments to determine the priority and urgency of issue resolution.
  • Report critical incidents to Risk and Compliance.
  • Collaborate closely with Product Managers to improve system stability.
  • Build and maintain strong relationships with stakeholders.
  • Assist in conducting User Acceptance Tests if needed.

Requirements:

  • Bachelor's Degree / 4-Year Course Graduate preferably in Computer Science, Engineering or Information Technology.
  • Have basic knowledge in IT (web, mobile, software, network), preferably 2-3 years of experience in FinTech industry handling Production Support/Management.
  • Previous experience with JIRA is a plus.
  • Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively.
  • Strong analytical and troubleshooting skills.
  • Demonstrated track record of getting things done in a fast-paced environment.

Job Type: Full-time

Seniority level: Associate

Benefits: Collaborative team environment, opportunities for professional growth and development, competitive compensation and benefits package.

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