Global IT Support Expert

4 days ago


Taguig, National Capital Region, Philippines Avature Full time

In this role as an Enterprise Operations Helpdesk Analyst, you will play a critical part in our company's mission to accelerate our clients' businesses through technology and innovation. You will be working closely with a diverse user base to provide technical support and guidance on procure to pay processes.

Your responsibilities will include investigating and resolving intermediate to difficult problems raised by users, communicating effectively to resolve issues, and performing basic processing requests. You will also contribute to meeting and/or exceeding operational metrics (SLAs) and collaborate with global teams to improve internal efficiency and customer satisfaction.

Key Responsibilities:
  • Identify and investigate complex problems related to supplier payments and travel & expense concerns
  • Communicate effectively to resolve issues in a timely manner
  • Contribute to group success in meeting operational metrics (SLAs)

We are looking for a highly skilled and motivated individual with strong technical and professional expertise, including relevant experience in call centers, customer support, or help desk roles. If you have a passion for delivering exceptional customer experiences and driving process improvements, we encourage you to apply.



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