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Regus - IWGPLC Helpdesk Professional
1 week ago
The successful candidate will be responsible for providing high-quality customer service and support to our clients. This will involve processing queries and escalations in a timely and efficient manner, analysing complex technical issues to determine root cause and providing effective solutions, collaborating with cross-functional teams to resolve client issues, and developing and implementing process improvements to enhance client satisfaction.
Responsibilities- Deliver exceptional customer service and support to clients.
- Analyse complex technical issues to determine root cause and provide effective solutions.
- Collaborate with cross-functional teams to resolve client issues.
- Develop and implement process improvements to enhance client satisfaction.
- University degree or college diploma in a relevant field.
- Minimum 2 years of experience in a similar role.
- Excellent problem-solving and communication skills.
