Customer Service Technical Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Technical Support Representative Job Description

At Turnitin, we recognize the importance of providing exceptional technical support to our customers. This role offers a unique opportunity for individuals who are passionate about delivering outstanding customer service and troubleshooting complex technical issues.

Job Summary:

The Technical Support Representative will be responsible for providing high-quality technical support to our customers via phone, email, and chat. This includes troubleshooting and resolving technical issues related to our products, as well as escalating more complex issues to our Tier 3 team.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues related to our products.
  • Escalate complex issues to our Tier 3 team.
  • Document and track customer interactions using our ticketing system.
  • Participate in ongoing training and professional development to stay up-to-date on new technologies and product updates.
  • Work collaboratively with other teams, including Product, Development, and Quality Assurance, to identify and resolve technical issues.

Requirements:

To be successful in this role, you will need:

  • A strong understanding of computer systems and software applications.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Experience working with technical documentation and procedures.

Benefits:

We offer a competitive salary and benefits package, including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement savings plan.
  • Flexible paid time off.
  • Opportunities for professional growth and development.

Why Join Us:

At Turnitin, we're dedicated to helping educators and learners succeed. We believe in creating a supportive and inclusive work environment that allows our employees to thrive. If you're passionate about delivering exceptional customer service and have a strong technical background, we'd love to hear from you

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