Global Customer Experience Expert

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $18,000 - $24,000

Imagine yourself in a role where you can make a real impact on the lives of others. As a Support Specialist, you will be the first point of contact for our customers, providing expert guidance and support to help them get the most out of our platform.

With a deep understanding of our products and services, you will facilitate the onboarding process for new customers, including account setup and implementation. You will also conduct training and working sessions with customers to optimize their utilization of the Traackr platform.

We are looking for someone who is passionate about delivering timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues through our support interface, Intercom.

As a key member of our Customer Success team, you will work closely with internal teams to escalate and resolve customer issues effectively. You will also identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights.

Our ideal candidate is someone who possesses exceptional written and verbal communication skills, with the ability to tailor communication to different audiences and simplify complex topics to enhance understanding.

The role requires strong analytical skills, adept at using Microsoft Excel or Google Sheets, and a genuine passion for technology and a keen interest in exploring product intricacies.

Responsibilities include:

  • Providing expert guidance and support to customers
  • Facilitating the onboarding process for new customers
  • Conducting training and working sessions with customers
  • Delivering timely and clear responses to users
  • Collaborating with internal teams to escalate and resolve customer issues
  • Identifying recurring issues and gathering customer feedback

Benefits include competitive salary, remote work options, comprehensive health, dental, and life insurance coverage, open vacation policy, flexible holiday schedule, paid parental leave, and career development opportunities.

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