Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱900,000 - ₱1,230,000

Remote Customer Support Executive (US-Legal Tech)

About the Job

This is a unique opportunity to join our team as a highly skilled Customer Support Executive. The successful candidate will play a key role in delivering exceptional support services to our clients across global time zones.

  • Troubleshoot platform issues, provide accurate and helpful support, and escalate complex issues internally
  • Design, draft, and implement SOPs for CSR workflows, ticket handling, escalation paths, and resolution standards
  • Tag recurring issues for process improvements or documentation updates

The ideal candidate will have prior experience in customer support, preferably with graveyard/off-hours coverage, and be tech-savvy with excellent written English skills.

We offer a competitive salary, remote work arrangement, generous PTO, direct mentorship, learning & development opportunities, and a flexible work-life balance.

Key Responsibilities:
  • Respond to inbound Zendesk tickets and live chat inquiries from law firm clients during off-hours
  • Troubleshoot basic platform issues or user confusion, including document upload errors and account access
  • Reference and interpret the company's internal guidebook to deliver accurate and helpful support
  • Escalate complex issues internally and follow through until resolved
  • Participate in QA/bug testing when new product iterations are released to flag potential customer-impacting issues before launch
Requirements:
  • Prior experience in customer support (minimum 2 years), ideally covering graveyard/off-hours
  • Tech-savvy with the ability to learn new platforms quickly and provide calm, precise responses
  • Strong attention to detail and comfort following particular procedures
  • Can work independently and reliably with little supervision during early morning hours
Benefits:
  • Competitive Salary:To be discussed during the interview
  • Remote Work:Fully remote—work from anywhere
  • Generous PTO:Ample paid time off to rest and recharge
  • Direct Mentorship:Grow through guidance from international industry experts
  • Learning & Development:Ongoing access to resources for professional growth
  • Global Networking:Work and connect with professionals around the world
  • Work-Life Balance:Flexible hours that support a healthy work-life balance

We're looking for a highly motivated and experienced individual who can thrive in a fast-paced environment and deliver exceptional support services to our clients.

  • Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $45,000 - $51,000

    Job Opportunity: Customer Service SpecialistWe are seeking a highly skilled and experienced professional to join our organization as a Customer Service Representative. This is a unique opportunity for someone who is passionate about delivering exceptional customer experiences.The ideal candidate will possess strong expertise in the following areas:Key...

  • Enhance Customer Experience as a Customer Experience Enhancement Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeQuality Full time $45,000 - $65,000

    Job Title: Customer Experience Enhancement SpecialistAt our organization, we are seeking a highly skilled Customer Experience Enhancement Specialist to play a pivotal part in evaluating client support projects and administrative duties to identify areas for improvement. The ideal candidate will provide actionable suggestions that contribute to enhanced...

  • Customer Experience Improvement Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱1,274,400 - ₱2,148,000

    Job TitleA Service Excellence Specialist is sought after to drive customer experience improvements. The role involves analyzing performance data, providing actionable insights, and optimizing customer interactions.Analyze customer service metrics, feedback, and trends to identify areas for improvement.Develop and track key performance indicators (KPIs) such...

  • Customer Experience Ambassador

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱300,000 - ₱500,000

    Job OverviewThe Customer Support Specialist plays a crucial role in delivering exceptional customer experiences.Key ResponsibilitiesProvide prompt and efficient support via phone, email, and chat using Salesforce technology.Address customer inquiries and concerns with professionalism and high customer satisfaction rates.Collaborate with internal teams to...

  • Customer Experience Manager

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerExperience Full time ₱2,500,000 - ₱3,500,000

    Job Title:We are seeking a seasoned professional to oversee customer experience delivery. As a Customer Experience Manager, you will be responsible for leading a team of specialists to provide exceptional service to guests.Key Responsibilities:Leverage your expertise to manage a remote team and ensure seamless guest interactions during each shift.Collaborate...

  • Customer Experience Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $40,000 - $60,000

    Support Specialist Role OverviewLeonardo.Ai is on a transformative mission to democratise design and ignite creativity through an AI-powered platform. With over 30 million users, we are just starting our journey.The Role Involves Troubleshooting Complex Problems:Leverage new technology to enhance efficiency and develop self-service opportunities for a...

  • Deliver Exceptional Customer Experiences

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱2,100,000

    Become a Customer Success SpecialistAre you passionate about delivering exceptional customer experiences? We're looking for a highly skilled and motivated individual to join our team as a Customer Success Specialist.In this role, you will be responsible for managing a high volume of customer interactions via phone and email, conducting customer health...

  • Customer Experience Advocate

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000

    Job Description">We are seeking a Customer Experience Specialist to join our team. As a key member of the Customer Experience team, you will play a crucial role in ensuring that customers receive exceptional support and service.">Responsibilities:">">Respond to customer inquiries and resolve issues in a timely and professional manner.">Work collaboratively...

  • Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱7,000 - ₱11,000

    Customer Service Representative Job OpportunityThis role involves handling customer inquiries, resolving issues and ensuring a smooth and satisfying customer experience.Responsibilities:Handle inbound calls, emails or chats from customers.Provide accurate information about products, services and billing.Resolve customer complaints and escalate when...

  • Customer Experience Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱2,200 - ₱2,800

    About Our Customer Support RoleThis position is designed to deliver exceptional customer experiences by providing timely and effective support solutions. The ideal candidate will possess strong communication skills, a keen analytical mindset, and the ability to thrive in a dynamic environment.Key ResponsibilitiesPrioritize and manage multiple customer...