Global Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $80,000 - $100,000
Job Title

Customer Advocate Role Description


Job Overview

We are seeking an experienced professional to lead our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.


Key Responsibilities
  • Own the end-to-end customer experience and define scalable strategies to support growth.
  • Enable consultative sales processes through client communications across multiple channels. Oversee quote and invoice creation using integrated tools and support third-party sales channels in coordination with marketing and sales teams.
  • Manage client onboarding, equipment setup, and installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.
  • Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.

Required Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; experience with integrated software platforms strongly preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.

Benefits
  • A remote-first work environment with flexibility.
  • The opportunity to lead a high-impact function within a growing organization.
  • A collaborative culture driven by innovation.

Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.


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