Ecommerce Customer Experience Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Job Title

We are seeking a skilled professional to deliver exceptional customer experience and provide expert support to our e-commerce clients.

About the Role
  • Deliver world-class customer service by responding promptly to customer inquiries and resolving technical issues efficiently.
  • Become an expert in our testing platform, providing accurate answers to questions and identifying root causes of technical issues.
  • Manage multiple customer conversations simultaneously, ensuring timely resolution and follow-up on open tickets.
  • Collaborate with internal teams to escalate complex issues and share insights on support trends.
  • Contribute to internal knowledge-sharing initiatives, documenting best practices and training colleagues.
Requirements

The ideal candidate will have proven experience in merchant support or customer support, possessing excellent communication and problem-solving skills. They will be comfortable multitasking, prioritizing tasks effectively, and managing time efficiently.

Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a plus. The successful candidate will thrive in a fast-paced environment, putting customers first and striving for excellence in all aspects of their work.

Culture & Values

We live by these values:

  • Put Customers First: Be honest and transparent, always acting in the customer's best interest.
  • Be Helpful: Support teammates, customers, and partners with generosity and kindness.
  • Strive for Excellence: Commit to being world-class at what you do.
  • Build a World-Class Team: Hire the best, invest in feedback and growth, and foster a diverse and inclusive workplace.
  • Have a Perspective: Speak up when you disagree, and everyone is responsible for making us better.

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