Global Customer Advocate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time ₱45,000 - ₱66,000
Technical Support Representative

We are seeking a skilled and experienced Technical Support Representative to join our team. As a key member of our customer support team, you will provide exceptional technical assistance to customers across the globe.

This is an exciting opportunity for a motivated individual who is passionate about delivering outstanding customer service and has a strong background in technical support.

About the Role

This position will focus on providing services during EMEA time zones. You will be an expert on all of our services, able to assist with the most challenging inquiries.

As a Technical Support Representative, you will act as a product expert, empowering customers with product knowledge and guiding them to self-sufficiency through education and resources.

Key Responsibilities
  • Provide technical support to customers via email and phone on a day-to-day basis
  • Manage customer expectations appropriately and always follow up on promises and time commitments
  • Accurately log all customer communications in our support ticket tracking tool
  • Understand customer business processes and software system processes and their relationships
  • Complete regular tasks for customers such as report creation
  • Ensure reported defects are thoroughly tested, replicated and documented
  • Work closely with our development support team to ensure incidents are resolved timely and within SLA's
  • Update internal and customer facing knowledge base with new support articles, videos and training material
Requirements
  • Have outstanding written and verbal communication skills
  • Can exercise the

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