Technical Expert and Support Professional

2 days ago

Manila, National Capital Region, Philippines beBeeTechnicalExpert Full time ₱544,884 - ₱732,120
Job Overview

This role represents the highest level of technical support, responsible for resolving complex issues that impact our customers.

The successful candidate will possess advanced knowledge in various technical domains, including operating systems, networking, cloud platforms, virtualization technologies, databases, scripting languages, and DevOps tools.

Key qualifications include 5+ years in a technical customer-facing role, with experience working in senior or escalation roles.

Responsibilities
  • Serve as the primary point of contact for high-priority or highly complex issues.
  • Lead the diagnosis, troubleshooting, and resolution of intricate technical problems.
  • Own and resolve critical incidents to ensure timely responses and effective solutions.
  • Mentor junior engineers to enhance their skills and knowledge.
  • Provide clear and actionable insights to customers, acting as a trusted advisor.
Required Skills and Qualifications

To succeed in this position, you must have:

  • Advanced knowledge of operating systems, networking, and cloud platforms.
  • Experience with virtualization technologies, databases, and scripting languages.
  • Proficiency in DevOps tools and practices.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
Benefits

We offer a competitive compensation package, opportunities for professional growth, and a collaborative work environment.

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