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Employee Support Manager

2 weeks ago

Manila, National Capital Region, Philippines Unilever Full time

Role Description

The HR Advisor Subject Matter Expert will be responsible for serving as the primary point of contact for the Manila Hub MyHR Advisors team and delivering real-time support for Tier 1 HR queries via live chat enabled by ServiceNow.

Responsibilities

  1. Guide employees and candidates through the HR processes and systems, offering step-by-step assistance when necessary.
  2. Maintain a high level of confidentiality while handling sensitive employee information.
  3. Contribute to the continuous improvement of the HR services and our support as a function to the business by providing suggestions based on customer feedback and chat analytics.

Requirements

  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Commitment to quality and adherence to defined SLA.