Global Employee Support Leader

4 days ago


Manila, National Capital Region, Philippines Equinix Full time

We are seeking a Global Employee Support Leader to join our HR team at Equinix. As a key member of our organization, you will be responsible for leading our global Employee Helpdesk, providing exceptional HR support to employees.

In this role, you will oversee 24/5 operations, ensuring high service standards while enhancing the digital experience through online services and AI support. You will work closely with cross-functional teams to drive business outcomes and make data-driven decisions to enhance performance and compliance.

Key responsibilities include:

Team Management & Leadership
  • Build and lead a high-performing HR Services team, focusing on delivering exceptional support through digital and live channels.
  • Develop and implement strategic plans to achieve business objectives and improve employee engagement.
  • Mentor and coach team members to ensure they have the necessary skills and knowledge to excel in their roles.
Strategy
  • Contribute to Equinix's One HR Strategy, identifying opportunities to improve operational efficiency and enhance the employee experience.
  • Develop and implement complex HR programs, leveraging data to drive business outcomes and inform decision-making.
Operational Management
  • Establish a high-standard, experience-led culture, with transparent metrics and SLAs.
  • Ensure business continuity through skill development and adherence to documented processes.

If you are a motivated leader with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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