Business Operations Manager

21 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeOrderManagement Full time ₱450,000 - ₱600,000
Order Management Expertise

We are seeking a highly skilled Order Management Specialist to join our team.

  • This role requires the ability to effectively coordinate between customers, internal teams, and suppliers to ensure smooth processing from quotation to delivery.
  • The ideal candidate will possess strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Efficiently handle and process a high volume of quotations and sales orders within stipulated target times.
  • Respond promptly and professionally to customer inquiries via phone, email, and web chat, providing accurate information and resolving issues effectively.
  • Investigate and process claims related to shipment delays, defective items, and pricing discrepancies, coordinating with relevant departments to resolve issues.
  • Work closely with internal teams and external suppliers to address and resolve any issues related to customer orders.
  • Encourage customers to utilize our e-commerce platform for order placement, providing guidance and support as needed.

Requirements:

  • Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • At least 3-4 years of experience in order management, sales support, customer service, or a related role.
  • Strong proficiency in Microsoft Office Suite; experience with ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

What We Offer:

  • A dynamic and supportive work environment that fosters growth and development.
  • The opportunity to make a meaningful impact on our clients' businesses.
  • A competitive salary and benefits package.

Hiring Process:

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI interviewer as a component of our recruitment process.

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