Operations Manager

Job Overview

The Project Manager plays a pivotal role in driving product development and business enhancement from conception to launch and beyond, focusing on market expansion, integration, e-commerce technology, and business projects.

Key Responsibilities

• Strategic Planning: Develop and lead strategic planning projects for Engineering and Business, including third-party integrations, market growth, e-commerce technology, and business projects such as General Ledger replacements and department tool enhancements.
• Business Project Leadership: Develop and lead business projects across the company, ensuring seamless execution and operational efficiency.
• Process Enhancement: Help streamline and automate processes, continuously improving platform and toolset features.

Requirements & Development Lifecycle

• Stakeholder Engagement & Requirements Gathering: Facilitate in-depth discussions with internal and external stakeholders to gather comprehensive product requirements and feedback. Ensure the Engineering team receives sufficient detail on the business's needs and underlying rationale.
• Product Definition & Prioritization: Capture high-level product requirements and translate them into detailed, actionable tasks for the development team. Proactively identify and assist in prioritization based on Level of Effort (LOE) and / or Return on Investment (ROI).
• Business Solutions: Collaborate closely with Business Departments to aid in the design and development of technology-based process improvements to drive automation.

CROSS-FUNCTIONAL PM & PROBLEM RESOLUTION

• Business & Technology Workflow Enhancement: Gain a solid understanding of business and technology workflows to enhance project outcomes and operational efficiency.
• Project Facilitation & Completion: Facilitate effective project completion across all stakeholders, ensuring seamless execution.
• Conflict Resolution & Roadblock Management: Proactively identify and assist in the resolution of underlying conflicts, competing priorities, and roadblocks.
• Technical Understanding & Advocacy: Work closely with the business to cultivate an overall technical understanding of the platform, acting as a bridge between technical capabilities and business needs.
• Business Re-engineering & Automation: Manage typical technology development efforts while bridging the gap to business re-engineering, automation, and continuous improvement initiatives.

Required Skills and Qualifications

• Education & Experience: Bachelor's degree (or equivalent practical experience) and a minimum of 5 years of related PM experience, ideally with e-commerce knowledge.
• eCommerce Platform Expertise: Demonstrated understanding of various eCommerce platforms, ERP systems, Warehouse Management Systems, Database systems, and reporting platforms.
• Product Documentation: Ability to document product requirements with sufficient knowledge, detail, and clarity for technical teams.
• Requirements Analysis: Strong experience performing thorough requirements analysis through independent research and testing methodologies.
• Project Management Tools: Expertise in utilizing modern Project Management tools such as Jira, Asana, Monday.com, or similar platforms.
• Methodology Acumen: Strong understanding of Software Development Life Cycle (SDLC), Agile, Scrum, Kanban, GAP Analysis, SWOT Analysis, and other relevant project methodologies.
• Communication Skills: Excellent verbal and written communication skills, able to articulate complex technical and business concepts clearly and persuasively to business audiences.
• Problem-Solving: Exceptional problem-solving skills with a proactive and analytical approach to identifying and resolving complex challenges.
• Collaboration: Proven ability to work effectively and interdependently within a dynamic team environment.
• Strategic Mindset: A strong inclination to challenge the status quo and contribute innovative ideas that drive business strategy and growth.
• Client-Facing Experience: Direct client-facing communication experience is desired but not mandatory.

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