
Operations Manager
4 days ago
We are looking for a hands-on and results-driven Operations Manager. This role is crucial to ensuring a smooth, efficient, and customer-friendly experience for our walk-in applicants and driver-partners.
Responsibilities:
- Oversee the verification and processing of driver-partner applicants.
- Supervise cashiering operations and gear sales transactions.
- Ensure accurate inventory tracking and cash handling.
- Develop and implement innovative strategies and procedures to optimize operational efficiency and productivity.
- Gather, analyze, and act upon feedback and issues from customers, continuously improving our operational processes.
- Identify trends, risks, and opportunities that may impact the business, and develop proactive solutions.
- Collaborate closely with departments such as Driver Management, Marketing, Product Development, Special Projects, and Offsite Operations to drive cross-functional initiatives.
- Provide coaching, training, and performance feedback.
- Perform other duties as assigned to support the overall success of the operations team.
Qualifications:
- Proven experience as a Team Leader or Supervisor in operations, retail, logistics, or service industries.
- Strong background in customer-facing operations and cash handling
- Comfortable managing both administrative and frontline staff.
- Knowledge of basic reporting tools (e.g., Google Sheets, Excel).
- Willing to work onsite in Cagayan De Oro, with a 6-day workweek.
What We Are Looking For:
- Ownership Mentality: Demonstrate a strong sense of ownership and accountability, taking a hands-on approach to problem-solving and decision-making.
- Leadership Skills: Possess excellent communication and interpersonal skills, with the ability to inspire and lead teams effectively.
- Analytical Thinker: Utilize a data-driven mindset to make informed decisions and drive continuous improvement.
- Integrity: Uphold a high standard of integrity in all aspects of work, ensuring ethical decision-making at all times.
- Prioritization Skills: Demonstrate strong organizational skills and a structured mindset to effectively prioritize tasks and manage competing demands.
- Proactive Attitude: Be proactive and adaptable, taking initiative to address challenges and drive results.
- Team Management Experience: Have experience in leading and managing teams, fostering a collaborative and high-performance work environment.
- Project Management Experience: Demonstrate experience managing complex projects from inception to completion, delivering results on time and within budget.
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