Operations Manager

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines JoyRide Superapp Full time ₱800,000 - ₱1,200,000 per year

We are looking for a hands-on and results-driven Operations Manager. This role is crucial to ensuring a smooth, efficient, and customer-friendly experience for our walk-in applicants and driver-partners.

Responsibilities:

  • Oversee the verification and processing of driver-partner applicants.
  • Supervise cashiering operations and gear sales transactions.
  • Ensure accurate inventory tracking and cash handling.
  • Develop and implement innovative strategies and procedures to optimize operational efficiency and productivity.
  • Gather, analyze, and act upon feedback and issues from customers, continuously improving our operational processes.
  • Identify trends, risks, and opportunities that may impact the business, and develop proactive solutions.
  • Collaborate closely with departments such as Driver Management, Marketing, Product Development, Special Projects, and Offsite Operations to drive cross-functional initiatives.
  • Provide coaching, training, and performance feedback.
  • Perform other duties as assigned to support the overall success of the operations team.

Qualifications:

  • Proven experience as a Team Leader or Supervisor in operations, retail, logistics, or service industries.
  • Strong background in customer-facing operations and cash handling
  • Comfortable managing both administrative and frontline staff.
  • Knowledge of basic reporting tools (e.g., Google Sheets, Excel).
  • Willing to work onsite in Cagayan De Oro, with a 6-day workweek.

What We Are Looking For:

  • Ownership Mentality: Demonstrate a strong sense of ownership and accountability, taking a hands-on approach to problem-solving and decision-making.
  • Leadership Skills: Possess excellent communication and interpersonal skills, with the ability to inspire and lead teams effectively.
  • Analytical Thinker: Utilize a data-driven mindset to make informed decisions and drive continuous improvement.
  • Integrity: Uphold a high standard of integrity in all aspects of work, ensuring ethical decision-making at all times.
  • Prioritization Skills: Demonstrate strong organizational skills and a structured mindset to effectively prioritize tasks and manage competing demands.
  • Proactive Attitude: Be proactive and adaptable, taking initiative to address challenges and drive results.
  • Team Management Experience: Have experience in leading and managing teams, fostering a collaborative and high-performance work environment.
  • Project Management Experience: Demonstrate experience managing complex projects from inception to completion, delivering results on time and within budget.

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