Technical Solutions Architect

4 days ago


San Juan, National Capital Region, Philippines MAXIMUM SOLUTIONS CORPORATION Full time
Job Overview

We are seeking a skilled Technical Applications Specialist to join our team at MAXIMUM SOLUTIONS CORPORATION.

About the Role

This is a full-time position that requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Product Support: Research, diagnose, troubleshoot, deploy, and identify solutions to resolve I.T product issues, with a focus on assigned products (Dell, Lenovo, Epson, Sangfor, Sundray etc.)
  • Customer Engagement: Provide prompt and accurate feedback to customers via phone, email, and remote or in-person interactions
  • Technology Exploration: Explore related hardware, software, and security solutions technology as deemed necessary
  • Pre and Post Product Support: Conduct pre and post-product support for different software and hardware (installation, assembly, troubleshooting, etc.) on client offices or via Zoom or other remote platforms
  • Representative: Represent the company during events like seminars and trainings for different software and hardware partners
  • Solution Development: Develop and maintain a deep understanding of how the offer solution of software and hardware products is developed, deployed, and supported
Requirements

To be successful in this role, you will need:

  • Strong Technical Knowledge: Proficiency in IT products, including Dell, Lenovo, Epson, Sangfor, and Sundray
  • Excellent Communication Skills: Ability to effectively communicate with customers, both verbally and in writing
  • Problem-Solving Skills: Strong analytical and problem-solving skills to diagnose and resolve technical issues
  • Adaptability: Ability to adapt to changing priorities and deadlines
What We Offer

We offer a competitive salary range of PHP 80,000 - 120,000 per month, depending on experience. Additionally, we provide opportunities for professional growth and development, a dynamic work environment, and a chance to work with a talented team.



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