Helpful Telephone Assistant

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱5,000,000 - ₱8,000,000

We are seeking a professional with exceptional communication skills to fill the position of Customer Service Representative.

About the Role

This is an exciting opportunity for a highly organized and proactive individual to join our team as a Customer Service Representative.

The successful candidate will be responsible for providing top-notch customer service, interacting with customers, answering inquiries, and effectively handling complaints.

Key responsibilities include:

  • Providing quality customer service, including responding to phone or email requests
  • Processing sales orders and maintaining accurate records
  • Responding to customer issues and resolving disputes
  • Collaborating with internal sales personnel to meet customer needs

Key Performance Areas:

  • Provide quality customer service and maintain high levels of customer satisfaction
  • Meet established departmental KPIs and targets
  • Support AR by investigating disputed payments and processing credit memos as needed
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or equivalent manufacturing industry experience
  • 3-5 years of customer service experience
  • Strong oral and written communication skills in English
  • Proficiency in Microsoft Office suite and ERP systems
Benefits

We offer a dynamic and collaborative work environment where you can grow and develop your skills. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.

This is a remote full-time job with regular working hours and a competitive salary package. We value our employees' well-being and provide opportunities for professional development and growth.

About Us

We are a global manufacturer and supplier of tools to the metal cutting industry. Our company has a reputation for providing consistently high-quality products and customer-driven services. We operate in 20 countries worldwide and are committed to delivering exceptional results for our customers.

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