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Help Desk Agent

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

Key Responsibilities include resolving customer inquiries efficiently and effectively. Your primary goal is to ensure customer satisfaction.

Responsibilities:
  • Contact Corporate Customers
    • Track and Respond to customer issues within agreed timeframes
    • Elevate Complex Cases for resolution to Technical Support
    • Collaborate with Service Managers to develop, grow, and retain customer relationships
  • Utilize Office Tools and Customer Procedures to deliver exceptional support
  • Support Users with voice calls, text messages, and mobile data services
  • Maintain Professional Telephone Manners
  • Communicate Effectively in English, translating technical information into understandable language for customers
  • Manage Customer Relationships effectively, handling complaints and resolving issues promptly
  • Work Collaboratively as Part of a Team, demonstrating strong teamwork and organisational skills
  • Apply Analytical Skills to resolve complex customer issues
  • Demonstrate Attention to Detail and follow technical processes accurately