Operations Coordinator

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeOrganizer Full time ₱3,852 - ₱7,405
Job Title

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries.

Role Overview

As a dedicated and detail-oriented individual, you will play a crucial role in supporting the HR function by assisting with various people operations activities and ensuring the smooth execution of HR processes.

Key Responsibilities
  • Work with the People team to deliver an empathic and customer service-focused experience for everyone in the organization.
  • Provide support to employee questions and inquiries, delivering high-level customer service and considering how to innovate and advance our People Operations backbone.
HR Activities
  • Assist with the full employee lifecycle, including pre-boarding, onboarding, offboarding, leave administration, employee change requests and maintaining personnel records.
  • Coordinate HR-related documentation, such as employment contracts, offer letters, change letters, and HR-related correspondence in Rippling.
Process Development
  • Develop automation of HR processes in Rippling to eliminate manual repetitive tasks.
  • Ensure the People Ops playbook is kept up to date with documented processes and links.
Employee Support
  • Serve as a point of contact for employee inquiries regarding People policies, procedures, and benefits.
  • Assist with employee relations documentation, including disciplinary actions, and performance management processes.

This role will be working remotely and on a fixed-term contract.

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