Operations Coordinator

Join to apply for the Operations Coordinator role at Stolt-Nielsen Limited. We are recruiting for an APAC Operations team member to support storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals.

About STC is a leading provider of door-to-door transportation services for bulk-liquid chemicals and food-grade products, with a fleet of more than 45,000 tank containers and a worldwide network of 22 owned and joint venture depots.

The Operations Coordinator role is responsible for efficiently managing interactions with suppliers and customers, maintaining records, and ensuring operations run smoothly while adhering to safety regulations. The role resolves issues and facilitates effective communication among STC, suppliers, and customers. You will also assist the Operations Team Leads with various projects as they arise and maintain clear communication with local operational teams. You are expected to uphold STC's policies, mission, and vision, contributing to the group's success.

• Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI's are met. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
• Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC's quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers. Follow up with ocean carriers regarding amendments and ensure timely receipt of Bill of Lading. Ensure the system contains all necessary updates and relevant information to successfully ship the container.
• Import Documentation – Monitor & control the end-to-end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and create/distribute release instructions to the ocean carriers and terminals.
• Invoicing – Ensure STC's billing procedures are executed with precision and efficiency. Issue invoices for additional charges to customer in accordance with STC's additional charge tariff and/or per customer specific billing requirements.
• Compliance & Safety – Register events/non-conformities when suppliers fail to meet STC's and/or customers' expectations for quality of service. Contribute to the identification of root cause, corrective, and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
• Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents. Identify opportunities for process improvements, cost savings and operational efficiencies, driving continuous improvement initiatives within STC's operations.

• Bachelor's degree and at least 1 year of experience working in a logistics/shipping company in a similar role.
• Proven record of excellent work quality and accuracy. Experience working in an international environment.
• Fluent in English and preferably 1 regional language.
• Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams. Ability to work effectively as part of a team.
• Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies.
• Ability to actively engage in problem resolution with a growth mindset and a commitment to personal development.

• International organization with opportunities for personal growth.
• Competitive pay, perks and benefits package.
• Hybrid work set-up.

• Submit your application online. Attach an updated copy of your CV.
• We will invite you for initial assessment if you qualify for the role. The Predictive Index test is part of the application process.
• After the initial assessment, there will be a final interview with the Hiring Manager/s.

Got questions about the process? Contact Arjay Angel ).

Disclaimer for recruitment agencies: We don't accept any unsolicited applications or CVs from recruitment and selection agencies.

About Us: Stolt-Nielsen Limited is a long-term investor and manager of businesses focused on opportunities in logistics, distribution, and aquaculture. The Stolt-Nielsen portfolio consists of its three global bulk-liquid and chemicals logistics businesses – Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers – plus Stolt Sea Farm and investments in LNG. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI).

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics and Storage