Healthcare Records Coordinator

1 day ago


Quezon City, National Capital Region, Philippines beBeeAccuracy Full time $25,000 - $40,000
Job Title:

Medical Document Retrieval Specialist

">Key Responsibilities:
  • Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm.
  • Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
  • Input all identified providers into the admin application.
  • Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases.
  • Create accurate 'base' forms before assembling final submission packets.
  • Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
  • Assign requests to appropriate records team members based on workload and utilization metrics.
  • Identify and escalate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM).
  • Resolve missing or conflicting information by liaising directly with the law firm's case manager.
Requirements:
  • Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
  • Extreme accuracy is essential; errors can cause months-long delays in retrieval.
  • Proficiency in Adobe Acrobat and PDF editing/combining tools.
  • Strong verbal and written communication skills with a proactive problem-solving mindset.


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