Healthcare Records Retrieval Specialist

1 day ago

Quezon City, National Capital Region, Philippines beBeeAccuracy Full time $45,000 - $63,000
Job Overview

The role of a Healthcare Records Retrieval Specialist is pivotal in the medical records retrieval process.

  • Provider Research & Identification:
  • Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
  • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
  • Accurately input all identified providers into the admin application.
  • Request Creation & Quality Control:
  • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that 90% require adjustments).
  • Prepare accurate base forms before generating submission packets.
  • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  • Request Assignment:
  • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  • Handling Special Cases:
  • Identify and escalate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM).
  • Resolve missing, unclear, or conflicting information by liaising with the law firms case manager.

Key Responsibilities include:

  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.
Requirements
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.

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