Key Account Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeSpecialist Full time
Key Account Specialist">

We're seeking a highly skilled and experienced Key Account Specialist to join our team. As a seasoned professional in account management and technical resolution, you will play a crucial role in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives.

The ideal candidate will be responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. They will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

Responsibilities:
  • Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with our products and services.
  • Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
  • Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
  • Technical Expertise: Leverage deep knowledge of our products and technologies to troubleshoot client issues and optimize their solutions.
  • Client-Centric Approach: Gain a comprehensive understanding of each client's business needs and identify opportunities to enhance their success with our solutions.
  • Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in our products and services.
  • Continuous Improvement: Contribute to the development and improvement of our products and services by identifying and recommending enhancements based on client feedback.
Requirements:
  • Education: Bachelor's degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
  • Experience: 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
  • Skills: Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills. Excellent customer service and communication skills, with fluency in both written and verbal communication. Ability to multitask effectively and thrive in a fast-paced environment.
  • Desirable Skills: Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications.
What We Offer:

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at our company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.

We offer a flexible working arrangement, allowing employees to work from home three days a week. This hybrid model enables maximum flexibility while maintaining face-to-face interactions during office hours. Our office is a vibrant, interactive atmosphere where teamwork and collaborative thinking generate innovation and new ideas.

About Us:

Our company is a leading provider of innovative software solutions that enable businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. We have over 8,500 employees across 30+ countries and serve 25,000+ global businesses, including 85 of the Fortune 100 corporations.

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