Key Account Relationship Manager

2 days ago

Manila, National Capital Region, Philippines beBeeAccountManagement Full time $40,000 - $60,000
Job Overview

This role focuses on managing relationships with existing clients, ensuring retention and satisfaction while identifying opportunities for upselling and cross-selling.

About the Job
  • The ideal candidate is customer-centric, detail-oriented, and able to manage multiple priorities to support the company's growth.
Responsibilities
  • Client Relationship Management: Act as the primary point of contact for a portfolio of clients, ensuring consistent communication and engagement; Build and maintain strong, long-lasting client relationships by understanding their business needs and goals.
  • Renewals and Retention: Monitor client contracts and proactively initiate renewal discussions well before expiry dates; Collaborate with internal teams to address any client concerns or challenges to ensure timely renewals.
  • Upselling and Cross-Selling: Identify upselling and cross-selling opportunities by understanding client pain points and offering relevant solutions from Anchanto's suite of products and services.
  • Account Planning and Reporting: Develop detailed account plans for each assigned client, outlining key activities, milestones, and growth opportunities; Track and analyze account performance metrics, including revenue share, usage data, and customer health scores.
  • Client Onboarding and Support: Assist in onboarding new clients and ensuring they are well-versed with Anchanto's solutions.
  • Market and Industry Awareness: Stay informed about industry trends, market conditions, and competitor activities to provide insights to clients and adapt strategies accordingly.
  • Cross-Functional Collaboration: Work closely with product, marketing, and technical teams to ensure seamless delivery of services to clients.
Requirements
  • Bachelor's degree in Business Administration, Marketing, Communications, or any related field.
  • 1-2 years of experience in account management, client relations, or a related role. Experience in the e-commerce, SaaS, or technology industry is preferred.
  • Familiarity with CRM tools (e.g., HubSpot, Salesforce) and account management processes.
Key Skills
  • Customer-Centric Mindset: Demonstrated ability to build relationships and advocate for client success.
  • Communication Skills: Excellent written and verbal communication skills to engage effectively with clients and internal teams.
  • Analytical Skills: Strong analytical capabilities to track account performance, identify trends, and propose solutions.
  • Problem-Solving: Ability to address client challenges creatively and effectively.
  • Sales Acumen: Basic understanding of sales principles, with the ability to identify upsell and cross-sell opportunities.
  • Adaptability: Flexible and capable of working in a fast-paced, dynamic environment.
Benefits
  • This role offers a dynamic and rewarding career path for those who excel in driving growth and maximizing customer value.
  • KAMs will have an NRR target, making them eligible for an OTE bonus, along with commission-based incentives for achieving upsell and cross-sell targets.
  • Additional rewards for identifying high-potential opportunities that are later closed by Country Heads or Sales.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Technology, Information and Internet

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