Global Technical Support Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱300,000 - ₱450,000
Job Description

We are seeking a dedicated technical support professional to provide world-class support for our global customers.

You will be the front line of communication for clients experiencing technical difficulties, ensuring swift resolution of issues through calls, emails, and remote sessions.

This role requires a proactive problem-solver with strong communication skills and a commitment to exceptional service.

The ideal candidate will have proven experience in a technical support, IT help desk, or customer support role in a global environment.

  • Customer Support (Phone & Email): Respond to technical inquiries from global customers via phone and email, ensuring accurate and timely communication.
  • Issue Triage: Handle and resolve C-level technical issues independently when possible; escalate more critical (B, A, S-level) or unresolved issues to the client's Headquarters with proper documentation.
  • Remote Troubleshooting: Conduct remote desktop sessions with clients to assist with software re- installations and other hands-on troubleshooting steps.
  • Technical Documentation: Collect and organize necessary data related to incidents, including system logs, error reports, and reproduction steps. Maintain detailed case notes for each ticket.

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