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Help Desk Professional

1 week ago

Manila, National Capital Region, Philippines iCXeed Philippines Inc. Full time

We are looking for a highly skilled Help Desk Professional to join our team at iCXeed Philippines Inc. As a Help Desk Professional, you will play a critical role in providing support to our clients. Your primary responsibility will be to respond to client inquiries and resolve issues in a timely and efficient manner.

To succeed in this role, you will need to possess excellent communication skills, both written and verbal. Strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment are also essential.

Your responsibilities will include:

  1. Responding to client inquiries via various channels, including email and chat.
  2. Providing accurate information about our educational programs and services.
  3. Assisting in resolving concerns efficiently and professionally.

You will work closely with our clients to understand their needs and provide tailored support. A genuine desire to help others and a positive attitude are crucial in this role.