Help Desk Professional
6 days ago
Job Overview:
We are seeking an IT Support Technician to join our team at REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. As a key member of our IT department, you will provide technical support to our employees, troubleshoot and resolve IT-related issues, and collaborate with other teams to ensure efficient operations.
Key Responsibilities:
- Provide technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve IT-related issues, including hardware and software problems.
- Perform routine maintenance tasks, such as updating software and hardware.
- Collaborate with other departments to ensure seamless operations.
- Document and track technical issues and resolutions.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in help desk or technical support role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
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