
Technical Support Expert
4 days ago
We are seeking an experienced Support Engineer to join our team. As a Support Engineer, you will provide technical guidance and issue solutions to customers and internal teams.
- Monitor escalated tickets globally.
- Provide expert-level support to customers via phone, remote session, or email communication.
- Develop in-depth knowledge of SAP Fire Fighter authorization concepts.
- Collaborate with multiple teams to resolve issues within defined service level agreements.
- Educate and train team members on resolution and troubleshooting approaches.
- Understanding of Emergency Access Management (EAM) principles
- Knowledge of Segregation of Duties (SOD) concepts and conflicts
- Authorization object expertise
- Strong English communication skills
As a member of our team, you will have the opportunity to work on complex projects, develop your skills, and make a direct impact on customer success.
OthersPreferred qualifications: Experience with mentoring team members, ability to troubleshoot issues using logging and audit trails.
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Expert Technical Support Specialist
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Technical Subject Matter Expert
5 days ago
Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱500,000 - ₱1,000,000 per yearPosition: Technical Subject Matter Expert (SME)Location: Onsite (Mandaluyong)Schedule: Day ShiftWhy You'll Love Working HereFixed weekends offCollaborative, growth-oriented environmentAccessible location – near transport, food spots, and mallsStable daytime scheduleAs a Technical SME at VoltX Energy, you will be the go-to expert for both customers and the...
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Technical Support Specialist
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Technical Support Specialist
5 days ago
Mandaluyong City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱32,000 - ₱36,800 per yearPosition SummaryDelivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers. Actively maintains technical and procedure knowledge. Delivers end customers and employees training as required. Understands and complies with all current cGMP and QSR requirements as defined by...