Expert Customer Advocate

7 days ago

Rizal, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000
Customer Success Specialist Opportunity

We are seeking an experienced Customer Success Specialist to join our team. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences.

The successful candidate will be responsible for managing a high volume of customer interactions, conducting customer health checks, and capturing the Voice of the Customer. They will also be required to build product knowledge, collaborate with global teams, and document customer feedback and satisfaction metrics.

  • Key Responsibilities:
  • Manage customer relationships through phone and email interactions
  • Conduct regular customer health checks to identify areas for improvement
  • Develop and maintain product knowledge to effectively handle customer inquiries
  • Collaborate with cross-functional teams to deliver a superior customer experience
  • Document customer feedback and track satisfaction metrics

Requirements:

  • At least 1 year of experience in Customer Success or a related field
  • Proven track record of achieving sales quotas or goals
  • Experience with CRM systems such as Salesforce is a plus
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment with multiple priorities

Benefits:

  • Opportunity to work with a leading technology company
  • Competitive compensation and benefits package
  • Professional development opportunities
  • Diverse and inclusive work environment

What We Offer:

We offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to delivering exceptional customer experiences and we are looking for like-minded individuals to join us.

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