Providing Exceptional Customer Experiences

7 days ago

Rizal, Philippines beBeeCustomerExperience Full time ₱3,000 - ₱6,000
Customer Experience Specialist

We are looking for a skilled customer experience specialist to join our team. As a customer experience specialist, you will play a key role in providing an exceptional user experience for our customers.

Your main responsibilities will include answering customer requests via chat and email, guiding them through our app, and providing best-in-class support in English. You will also be responsible for sharing customer feedback and reporting issues to help us improve our product.

In this role, you will collaborate with cross-functional teams to drive business outcomes and have a direct impact on improving our product. You will represent our brand and build trustful relationships with customers.

To succeed in this role, you will need to have demonstrated expertise in customer support or service, preferably in the banking or financial services industry, and experience working with small and medium-sized enterprises (SMEs). You will also need to have exceptional problem-solving and decision-making skills, as well as good observational skills for process and product improvement.

You will be responsible for managing multiple tasks and thriving in a dynamic environment. A comprehensive knowledge of SME banking products and processes is also essential.

Key Skills:
  • Customer support or service experience in banking or financial services industry
  • Problem-solving and decision-making skills
  • Observational skills for process and product improvement
  • Interpersonal and communication skills in English
  • Ability to manage multiple tasks and thrive in a dynamic environment
  • Knowledge of SME banking products and processes

We offer a range of benefits to support your career development and well-being. These include opportunities for training and development, a competitive salary and bonus structure, and a collaborative and dynamic work environment.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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