A Critical Position in Delivering Exceptional Customer Support

1 week ago

Rizal, Philippines beBeeCustomerExperience Full time ₱450,000 - ₱500,000
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our operations, you will play a pivotal role in delivering exceptional customer support across multiple communication channels daily.

The ideal candidate will be fluent in providing satisfaction, with a passion for helping people and contributing to a waste-free future. If you thrive in fast-paced change, take decisive action, and run with great ideas, we want to hear from you.

  • You appreciate a good debate even with your colleagues.
  • Thrive in fast-paced change; take decisive action, and run with great ideas—even if they're not yours.
  • Solutions-focused; figure out how to fix it instead of who is to blame.
  • Driven by curiosity; always learning, growing, and embracing discomfort for progress.
  • Bring high energy to all your interactions.
  • Community-minded and driven to make an impact.
About The Role
  1. Provide customer delighting service through our support tool to ensure all interactions are approachable, optimistic, considerate, accurate, and timely.
  2. Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  3. Serve as a dedicated resource for customers with memberships and subscriptions, ensuring they receive personalized assistance.
  4. Implement retention and execute strategies to help reduce churn, actively engaging with customers to understand their needs and address concerns.
  5. Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  6. Foster a positive brand perception by consistently delivering exceptional customer interactions.
  7. Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.
  8. Employ a solution-oriented mindset in order to determine the root cause of any troubleshooting concerns relating to all aspects of the customer experience and product usability, to guarantee customer satisfaction and loyalty.
  9. Work with the CX Leadership team to share customer insights and contribute to strategies aimed at enhancing the overall customer experience.
  10. Provide valuable feedback based on customer interactions to improve processes and product offerings.

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