Customer Service Advocate

6 days ago


Rizal, Philippines beBeeSupport Full time ₱4,500,000 - ₱8,000,000
Job Summary:

As a Customer Support Specialist, you will play a vital role in delivering exceptional customer service by creating a customer-centric platform.

About the Role:

This position requires an individual who can communicate effectively with customers to resolve queries efficiently.

Key Responsibilities:
  • Communicate with B2C customers to resolve issues promptly.
  • Evaluate and escalate complex issues to internal teams for investigation and resolution.
  • Develop comprehensive knowledge of B2C services to provide accurate support.
  • Identify trends and recommend process improvements to enhance customer satisfaction.
Requirements for Success:
  • Proven experience in customer-facing roles, preferably in B2C environments.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Strong analytical and problem-solving skills to identify trends and resolve complex issues.


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