Help Desk Associate

1 day ago


Cebu City, Central Visayas, Philippines Neksjob Corporation Full time
About Us

Neksjob Corporation is a leading provider of customer-centric solutions.

We offer exciting opportunities for growth and development in a dynamic work environment.

Job Overview

The Help Desk Associate plays a vital role in our customer service team, providing exceptional support to our clients.

This role involves handling customer inquiries, resolving issues, and delivering personalized solutions.

Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Analyze customer concerns and provide effective resolutions
  • Collaborate with internal teams to resolve complex issues
  • Document customer interactions and updates in our system
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong analytical and problem-solving skills
  • Knowledge of MS Office and internet browsing
  • At least 1 year of call center experience
What We Offer
  • Estimated salary: $45,000 - $60,000 per year
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits

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